Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01702 432040, Monday to Friday from 8am When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• phone us on 01702 432040,, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

Patients can only be seen for one thing per appointment.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Nurse appointments may be booked up to four weeks ahead.

Routine appointments are for 10 minutes and it is not normally possible to cover more than one or, at the most, two problems per appointment.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01702 432040 Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, phone the practice before 10am to ensure fair allocation.

You may only request a home visit if you are:    

• Housebound 
• Too ill to visit the practice

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Please attend the surgery if possible. 

Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. 

You can also be visited at home by a community nurse if you are referred by your GP.