News

Dr. Bekas Medical Practice Newsletter March 2025

Welcome to Our Newly Improved Surgery!

Dear Patients,

We are excited to share some wonderful updates and improvements at Dr. Beka's Medical Practice. Our goal is to provide you with the best possible care in a comfortable and modern environment. Here are some of the recent changes we've made:

  • Enhanced Safety: We have installed a new fire alarm system and safety flooring to ensure your safety.
  • Fresh Look: Our surgery has been freshly painted, and we have new desks and storage cupboards to create a more welcoming and organised atmosphere.
  • New Medical Equipment: We have updated our medical equipment to provide you with the best care possible.
  • New Website: Visit our new website for easy access to information and services.
  • Cloud-Based Telephone System: Our new telephone system ensures better connectivity and service.
  • Digital Screen Display: Stay informed with our new digital screen display in the surgery.
  • Notice Boards: We have installed new notice boards containing important information for patients.
  • New Staff: We have welcomed new administrative and ARRS staff to improve patient accessibility and monitor both acute and long-term health conditions.
  • On-Site Pharmacist: Our pharmacist is available for medication reviews.
  • MSK Specialist: We now have a Musculoskeletal (MSK) specialist on-site.

We are also thrilled to introduce our new female GP, Dr. Jordean Delahaye, who has joined our practice. Dr. Delahaye will be specialising in women's health in the near future.

We acknowledge the recent CQC rating of 'inadequate' based on the inspection conducted last August. We sincerely apologise for this and want to assure you that we have made and continue to make significant improvements to ensure safe practice and excellent care. We are working closely with the CQC and ICB to make this happen.

We value your feedback and invite you to join our Patient Participation Group (PPG). Information about the PPG can be found on our website. The next meeting date will be announced soon, following our successful meeting in February 2025.

Overall, patient feedback for our surgery has been excellent, and we are committed to maintaining and improving our high standards of care.

Thank you for your continued support.

Best regards,

Dr. Bekas Medical Practice Team


Published on 5th Mar 2025

CQC Update

Dear Patients,

We acknowledge and apologise for any shortcomings identified in the CQC report published on 20th February 2025, which reflects the inspection conducted in August 2024 at Dr. Bekas Medical Practice. We take these findings very seriously and have already addressed the areas of concern raised in the report.

Since the inspection, we have been working closely with the CQC to ensure that all issues are corrected, and we are fully committed to making patient care and safety our utmost priority. We have implemented a comprehensive action plan to resolve any outstanding matters, and we are continuously monitoring our progress to ensure that we meet the required standards.

We understand the importance of maintaining high standards of care and compliance, and we are dedicated to making the necessary improvements to ensure that Dr. Bekas Medical Practice meets the expectations of the CQC and provides the best possible care to our patients.

Thank you for your continued support as we work towards further improvements.


Published on 26th Feb 2025